The Great Digital Divide: Mapping the UK’s Internet Non-users

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In the Government’s 2014 “Digital Inclusion Strategy”, the target was set to reduce the number of people offline by 25 percent every 2 years. And by the end of 2020, everyone who can be digitally capable, will be.

However, our new analysis of the latest data shows that between 2017 and 2019, this target was missed in every UK region apart from in the South West.

The UK achieved a 16 percent reduction in the number of residents over the age of 16 living offline – a long way off the 25 percent target. During this time, there were still 5 million people who had never used the internet or hadn’t accessed it in the past three months. In 2020, this dropped to 2.7 million, according to a new data bulletin by the ONS.

Digital divide table

Over recent years, there’s been a growing focus on so-called “internet non-users” as part of the debate about the UK’s digital divide and its impact on inclusion. And the COVID-19 pandemic has exposed the digital divide like never before, as the physical world moved online; from TikTok and online shopping, to classroom learning becoming Zoom-learning, 2020 has seen a large increase in online activity.

We analysed the latest available data and found that the digital divide in the South West closed by the largest amount of any UK region – an impressive 28 percent. This brings the number of internet non-users down from 477,00 people in 2017 to an estimated 342,000 people in 2019. That means 7.6 percent of the region’s population over the age of 16 does not use the internet:

While this is positive progress, concerns remain over poor digital infrastructure affecting businesses and families in the South West. The region continues to have some of the slowest internet speeds in the UK. In West Devon and the Forest of Dean, the median download speed is 16 Mbps, compared to 52 Mbps in Southwark, south London.

Recently, the CBI called on the Government to enhance digital connectivity in the South West as part of a for a long-term strategic vision to guide the country through a vital post-Covid recovery and towards long-term prosperity.

In comparison, every other region in the UK underperformed when compared against the official target.

London has seen the slowest progress in closing its digital divide, with the number of internet non-users (aged 16+) only falling by 4 percent in the last two-year period. This means there’s still an estimated 482,000 Londoners who live offline.

However, London has the lowest percentage of internet non-users in the UK based on its population size. In 2019, 6.8 percent of its residents were offline.

One of the factors influencing London’s smaller digital divide is its population is comparatively young; the average age in London is 35.6, compared to 40.3 in the UK overall. In Inner London, almost half the population is in their early twenties to early forties (46.7 percent), compared to 30.9 percent in the rest of England.

Northern Ireland has the highest proportion of internet non-users – 13.2 percent or 194,000 people. It has also only achieved a 16.7 percent reduction in its digital divide between 2017 and 2019 – much lower than the official target.

According to the Centre for Economics and Business Research (CEBR), individuals with basic digital skills are able to benefit from 3-10 percent higher earnings; lower unemployment; cheaper shopping; more frequent social contact; and time-savings when accessing vital services, than people with no digital skills.

As the portion of the population who were born before the internet becomes smaller and the first generation of “digital natives” reach adulthood, the digital divide will close further and at an accelerated rate.

However, enduring social and economic issues will remain, preventing people from using or benefiting from the internet fully.

One study suggests the UK is 71st cheapest in the world for broadband – from a total of 206 countries – with an average monthly package price of £27.39. But it remains unaffordable for many low-income households and the ongoing pandemic has placed further financial pressure on individuals and families across the UK.

What’s more, while almost 5 million people don’t use the internet in the UK, tens of millions more rely on expensive pay-as-you-go services for smartphone data, or access healthcare, education and benefits online because they can’t afford a monthly broadband contract.

You can read more about the study and explore the findings on an interactive map.


Internet non-users are defined as any adult (aged 16+) who has not used the internet in the last 3 months, or who has never used the internet at all.
The data used in this piece was released by the Office for National Statistics in May 2019. The years refer to Quarter 1 (January to March) of each year. This was the latest available data at the time of writing for regions and council areas.

Our table shows the top 100 locations by highest percentage of internet non-users in 2019. Locations that had no data available for either 2017 or 2018 were excluded from the list.

Where the ONS data split locations into multiple areas, the data for a particular location was combined to produce an average overall result.

E.G. The data for North Nottinghamshire and South Nottinghamshire was combined to produce an average result for Nottinghamshire.

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