Website Maintenance & Support

Your shiny new website is now live, so what happens next? All websites and web applications need looking after. Rouge is a team of plain-speaking designers, developers and support professionals; here to back you up and keep a beady eye on your valuable digital asset - your business website.

We look after your website so you can focus on your job

In most cases, we will have designed and built your website around a content management system (CMS) like WordPress. Day-to-day you will probably edit the website content, creating news articles or build campaign landing pages. We are here to make sure your new website continues to do what it was designed to do and support you in that process.

If we have created your site, we can provide a Maintenance and Support Agreement that keeps you moving and the website secure, live and functioning, into the future.

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Rouge support team member on the phone to a client

Keeping a website codebase well maintained reduces the risk of hacking, ensures the user experience is fast, and may well extend the lifespan of the website.

What makes up a Maintenance and Support Agreement?

Our support is based on two simple principles:

  1. We support you and your team and look after the website code 
  2. We understand that every website is different, as are the needs of the team that supports it.

Our support agreements are based on what your website needs to stay live and up-to-date. During the first month, after a Rouge website’s launch, we establish what needs to be included in a bespoke Maintenance and Support Agreement. We tailor these agreements to fit your business and specific circumstances.

Content Management Support

Once we have trained your team and they get going with content editing, they may need the occasional reminder. You might even need someone to help with content while they are away on holiday. Just give us a call or drop us an email – we are here to help. 

Security Updates

If your website has been built using a content management system like WordPress, it will need to have security updates applied to it when they become available. We will manage this process and ensure that the website has the latest security patches applied. Out-of-date code is one of the main ways hackers gain access to a site.  But, with a Rouge support agreement, you won’t even have to think about it.

Website Backups

We will back up and archive the website files and databases regularly. We will do this off the web server so that even in the highly unlikely event of a hosting disaster there is a recent backup to restore quickly.

Intrusion Monitoring

We will know the minute there is suspicious activity on your website. We will jump into action if we are alerted to any of the following:

  • Any unusual activity within the WordPress admin area
  • If any new user profiles have been created
  • Potential hacking of a username and password combination
  • If any malicious code has been inserted into any of the website files

Visual Review

We will visually check your website to make sure the site stays as beautiful as the day it was launched. These checks could include: The use of images (type, size, quality, etc.), content and page layout, copy length and alignment or any other content that affects the design and presentation. 

Website page load speed

Having a fast-loading website is no longer a luxury if you want good search rankings and good user engagement. Google rates site speed as a very important factor in its algorithm. This from Google:

“Longer page load times have a severe effect on bounce rates. For example:

  • If page load time increases from 1 second to 3 seconds, bounce rate increases 32%
  • If page load time increases from 1 second to 6 seconds, bounce rate increases by 106%”

Google is even considering visually badging websites in its Chrome browser. No business is going to be happy with a ‘slow site’ badge being shown to potential customers. At Rouge, we build sites to be fast, but keeping them fast takes regular maintenance and review. Hence this service being key to business website owners.

Functional Review

We will check the critical functionality of the website. These checks could include Broken links, eCommerce functionality, contact forms, search functionality or any other essential functions of the website. 

Law, Best Practices and Recommendations

From time to time, Rouge is made aware of things that may affect website owners. These could be changes in the law, new browser releases, new technology, GDPR data changes, the depreciation of old technology or new best practices, etc. We keep our ear to the ground and will let you know if there’s anything that needs to change on your website.

Accessibility

At Rouge, we have a long history of designing and building accessible websites. If we have designed, built and tested your website to a specific WAI rating, we would run regular checks to make sure that the site stays accessible and allows the best possible browsing experience for those with limited access.

Hosting

Our hosting is provided by trusted 3rd party providers here in the UK. The key reasons we partner with these providers is because they deliver outstanding customer support, their platforms are tuned for performance, and they work with us to maintain high levels of security. Having a close partnership with them makes maintenance slick and efficient, removing a headache from your desk.

Related case studies

And just one more thing…

Our maintenance and support agreements are designed to take away the worry of keeping your business-critical website live and secure – leaving you to focus on what’s important to you. 

Get in touch if you think your site is overdue a service. Or, if you think you could be doing more with what you have. Or, if you are considering a new website with Rouge and want more information about our support and maintenance process.

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Make your website safe and secure

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Our other skills

Before we can support you, first we need to design and build you a website.

Support team at desks

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